We make every effort to ensure the high quality of our products.  Please note that each product ordered from us is individually handcrafted by our skilled bookbinders, printers and other specialists.

Your satisfaction is our priority. However, if you made it to this section, it is possible that something has gone wrong with your product. If your product has arrived damaged or raises quality concerns, please contact our Customer Support within 14 days of receipt.


Customer Service Office:

tel. +44 (0) 20-8089-5616 | e-mail:

Mon-Fri 9am - 6pm (GMT +01:00)



How to file your claim?

If you believe the product was damaged during shipping, please keep the damaged packaging.  It is crucial to file a Damage Report with the courier. If you happen to have missed the courier, you have a few days to contact the shipping company and request the courier to come by and file a Damage Report with you. Claims will not be accepted if Damage Report was not filed with the courier.

To resolve the issue as efficiently as possible it is best to include images of the damaged/faulty product/packaging.

To file your claim you will need to download and fill out the Claim Form which can be found here.

Please email all the information listed above to

If you have any questions or trouble filling out any of the forms, feel free to give us a call at: +44 (0) 20-8089-5616

You are important to us. We do our best to ensure that each complaint is dealt with efficiently and with satisfactory results to our clients.


You can find more about our Return Policy in our T&C - point VIII, IX, X and XI.