Crafted with Care
We take immense pride in the quality and craftsmanship of our products, ensuring that each one is meticulously handcrafted by our expert bookbinders, printers, and other specialists. Unlike mass-produced items, each handcrafted product is unique and possesses its own individual character. The handcrafted nature of our products means that no two items are exactly alike. Subtle variations in the materials, techniques, and personal touches of our artisans give each piece its own distinct charm.
Your Satisfaction Guaranteed
Your satisfaction is our top priority. However, if you encounter any issues with your product, please don't hesitate to contact our Customer Support team within 14 days of receipt. We will promptly address your concerns and ensure your satisfaction.
Customer Service Office:
tel. +44 (0) 20-8089-5616 | e-mail: email@example.com
Mon-Fri 9am - 6pm (GMT +01:00)
How to file your claim?
If you believe the product was damaged during shipping, please keep the damaged packaging. It is crucial to file a Damage Report with the courier. If you happen to have missed the courier, you have a few days to contact the shipping company and request the courier to come by and file a Damage Report with you. Claims will not be accepted if Damage Report was not filed with the courier.
To resolve the issue as efficiently as possible it is best to include images of the damaged/faulty product/packaging.
To file your claim you will need to download and fill out the Claim Form which can be found here.
Please email all the information listed above to firstname.lastname@example.org
If you have any questions or trouble filling out any of the forms, feel free to give us a call at: +44 (0) 20-8089-5616
You are important to us. We do our best to ensure that each complaint is dealt with efficiently and with satisfactory results to our clients.
You can find more about our Return Policy in our T&C - point VIII, IX, X and XI.