Most common questions our customers tend to ask are as follow. 

If you can’t find what you’re looking for, please contact us: orders@artibo.com or (tel.) +44 (0) 20-8089-5616




Delivery & Returns


Which type of ArtiBook should I choose?

Think what your story will be about? Do you need a basic book or rather something special? Define your budget. Each of our photo books can be filled freely with both photos and text.

Choose between:

ArtiBook One - a softcover photo book, our minimalistic bestseller, light form, soft sheets, from £20.00

ArtiBook Two - a hardcover photo book, classic form, soft sheets from £75.00

ArtiBook Three - a stylish photo album with rigid cards, lay- flat, from £95.00

ArtiBook Four - a photo book of the highest quality, beautiful and elegant, lay-flat with soft sheets, from £99.00.

Learn more about our photo books here. You can also use our simple chart to compare the books.

Are the photos edited in any way before printing?

Your photos will be printed as seen, we do not edit them so the final effect is in your hands.

Where can I check the price of Artibo products?

We have an open pricing policy. To check the price of a particular product, please check our price list available here or use the calculator by adding the product to the cart.

Do you have any paper samples?

We do not offer paper samples at the moment. We strongly encourage ordering our ArtiBook One, priced from £20.00, as a testing material.

How big is Artibo’s signature logo print on the back of the books?

As part of the branding strategy, we print Artibo logo on the back cover of each photo book, it is around 2cm high.

How to remove Artibo’s signature logo print from ArtiBooks?

When you personalise your book, you will find a “remove logo” option available among other add-ons. Please be aware it is a paid option, the calculator will show the price for this service.

Can I print my own graphics/logo on the book cover?

Yes, if you order at least 10 copies of the same book. You need to supply us with a vector graphic of your Project. Please contact us at orders@artibo.com for more details. For standard orders, we recommend using the Title Page - the very first page of your book which you can design freely.

Can I make changes to the project once paid for it?

No, the project is sent to the production straight away after making payment, so any changes are not possible at this stage.

Can I add a text on the book spine?

This service is currently not available.

Can I mix and match any paper type with any photo book type?

We use three different technologies to print ArtiBooks: HP Indigo, Canon DreamLabo and Noritsu. Papers used in each ArtiBook have been carefully selected to match appropriate printing technology and achieve best results, thus it is not possible to use Canon paper in ArtiBook One - as an example. 

Are there any discounts for ordering many copies of the same product?

Subject to discount are orders as follow:

ArtiBooks Two, Three, Four - orders of 5 or more copies (same project)

ArtiBook One - from 10 copies on (same project)

ArtiCards from 3 packages on (same project)

Before placing an order as mentioned above, please contact us in relation to individual pricing here: info@artibo.com

How to extend the validity of the project ordered in the past?

Completed/archived projects are removed after 400 days from the date of product purchase. To extend its validity by another 90 days, please copy the order (located in Order History) and place it in the cart.

I ordered with you in the past. Can I reorder the same project?

To reorder the project, please go to the Customer area, and then click on “Order History”. Then choose the option “Show all”, then the three dots sign in the details, and copy your design.



What is the size limit for each image uploaded?

The pictures inputted need to be in jpg / 300dpi/ sRGB/ from 1MB up to 30MB.

 In terms of photo books, the Online Designer will alarm you if the size of a picture is not accurate.

How to add a white border to Artibo postcard (ArtiCard)?

Our Online Designer draws the photo/design to the edges along with the bleeds. In order to create a postcard with borders, the design should be made in an external tool, e.g. Photoshop or InDesign, and then uploaded into the Designer on the front side of the postcard.

Should you wish to design a postcard with a white border, please contact us: info@artibo.com asking for additional details re postcard dimensions, bleeds, etc.

How can I share / proof my online photo book design with others?

In your cart, you will find a magnifying glass button. It allows you to preview your project. You can also generate a link here to send this preview to any number of people.

Can I postpone editing of my project for later?

Yes, you can edit your project freely, and make changes until the payment stage. Whenever finishing your work, click on the save button placed in the top right corner in the Online Designer.

I did not finish my project. When will it disappear from my cart?

Unpaid/ Unfinished projects are removed after 90 days from the date of their last edition. To postpone the date of project deletion by another 90 days, go to your cart and click on the Edit Project icon which is placed next to the magnifying glass button.

How to use a discount/promo code?

To apply the code to your order, add items to your cart and proceed through the checkout steps until the payment stage. Copy/paste your code in the box signed “Include Promo Code”. Once clicked on the “Apply” button, your order will reflect your savings amount.

What changes can I make at the designing project stage?

Practically, the only thing you cannot change once you started designing is the type of book, and the size, so all the add-ons like paper type, the title, number of pages are changeable.

How can I change the number of pages in my photo book?

In the bottom right corner of the Online Designer, you will find the “Add blank page” option or the “Remove” option. They allow you to change the number of pages in your design.

How do I order more than one copy of a photo book?

You may decide on the number of copies by using a quantity counter at the book personalisation stage:


You may also increase the number of copies once you have finished the design. The counter is available in the cart:


Delivery & Returns

Where do you deliver?

We deliver to most EU countries, and the UK. Please feel free to check the list of all the countries we deliver, marked in blue on the map.

How long does it take for the product to be delivered?

We do our very best to keep delivery times to a minimum. Please check the “Production and shipping time” section to get more details.

What is your Return Policy?

We stand behind the products we create, your satisfaction is our priority.

Our products are personalised, thus cannot be returned for a refund once ordered unless they arrive damaged or with a quality issue. In case of such a problem, please contact us on orders@artibo.com, enclosing a short note and, ideally, some pictures. 

We will investigate it for you, and give you further instructions. You can read more about the procedure here.

The country I chose when setting up an account doesn’t match the country I currently live in. Can you still send the products to me?

Unfortunately not, the delivery is possible within the country chosen at the registration. If you have assigned your account to the wrong country, please set another account.

Delivery & Returns