FAQ

How to place an order at artibo.com/en?

We accept orders only via our website: artibo.com/en.

The order method depends on a product type.

Only registered and logged in users may place an order.

Artibo products can be ordered via the Order Form. The interactive form allows you to select parameters for photo books such as a format, cover material colour, paper, and number of pages.

Next, Artibo’s ONLINE CREATOR, a simple an intuitive tool, allows you to edit your design.

How to design an ArtiBook/photo book?

Select the product and then use the order form to set the main parameters such as size, cover material, paper type, and cover personalization. Add the configured product to your shopping cart. In your shopping cart, click DESIGN ONLINE. Create a design using the Online Wizard.

What is the positive order verification?

The positive order verification consists of:

  • correctly filled ORDER FORM,

  • producing a complete design in the ONLINE CREATOR

  • acceptance of the selected designed product

  • receiving the payment for the ORDER placed

 

Can a deleted design be retrieved?

Unfortunately, it is not possible. Deleting a design is an irreversible action.

Can I reorder my design?

Yes, your design is available in your Order History upon logging into your Artibo account. Click ‘Reorder’ and then add the design to your cart. Once the copy is complete, you will be able to reorder your product again.

How to increase the number of copies?

After adding the design to the cart, use the counter to change the number of copies you want to order.

Can I copy my design?

Yes, the cart functionality features a ‘copy’ option, after several minutes a precise copy of your order will be produced.

Can I make changes to an ordered design?

Contact the Helpdesk immediately upon spotting a mistake. If the production process may be cancelled, it will be cancelled.

Can I change the product format after it has been designed?

Unfortunately, the format cannot be changed. If you insist on changing the format, you have to select a new product in the desired format and design it from scratch.

How can I add pages while designing a photo book?

In the bottom right corner of the ONLINE CREATOR, there is a Page Menu allowing users to add pages to the design.

What is the order execution time?

The standard order execution time is 5 working days.

The order execution time is counted in working days (i.e. from Monday to Friday excluding public holidays) and from the next working day following the receipt of payment.

The order execution time does not include the delivery time which depends on the selected carrier.

What delivery methods are available?

link to shipping methods:

What payment methods are available?

Payments are processed by DOTPAY.

No commission is collected and no additional costs for using this method of payment are charged to clients.

Our Partners

heroic
pictas
OLYMPUS
OKFS
Instytut Fotografii Port
Foto Camp